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Have you read our FAQ?

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How long will my order take?

We dispatch in 2-5 working days, Tuesday-Friday.

You can find out more information on our delivery & returns page.

There's a problem with my order

If there is a problem with your order please send over details to

If your cookies are damaged or incorrect, please be sure to include photos as well as your order number.

Help, I don't know who sent me a cookie!

Have you checked the inside lid of the box? If the sender included a gift note, it will be on a white sticker on the inside brown lid.

If there is no note, unfortunately due to GDPR we are unable to let you know who sent it!

Got a different question?

Read our full FAQ here