FAQs

Where are your cookies made?

Our delicious cookies are baked at our traditional family bakery in Northampton which was established in 1910

Do your cookies come individually wrapped?

Yes! Our cookies are individually wrapped in biodegradable plastic bags to keep them fresh and so they’re ready to gift to friends & family! Our bags are made from natural, renewable resources that are both compostable & biodegradable. Biodegrading will be initiated in a soil, compost or waste-water environment where micro-organisms are present

How long do your cookies stay fresh?

Our cookies will last up to two months if kept wrapped & kept at room temperature

How big are your cookies?

Our cookies range in size depending on the cookie, however our shaped are all around 3-4”

How/What do you print on your cookies?

We print photos onto our cookies using edible frosting sheets with edible ink. We can print almost anything, simply upload a clear, high-quality photo or logo. If your photo is copyrighted, it is your responsibility to check you have the correct license to use it. Please see full Copyright details in our Terms & Conditions. Please note: When these edible frosting sheets get damp they can stick to packaging

Will my colours be exact on the edible prints?

Here’s where it can get tricky. As we use edible ink, some colours may not print exactly as you see them on screen - purple & blue do not tend to print well. We also recommend sending bright, light images without many dark colours as these also do not print well

How long will my order take?

All of our cookies are freshly baked to order, we aim to dispatch all orders within 3-5 working days, see our 'Delivery & Returns' page for more details

How much is postage?

We include Royal Mail UK delivery on all orders on our store, so there will be no extra costs at checkout! We do have a tracked 24/48hr delivery upgrade at checkout too!

Do you ship outside of the UK?

We offer worldwide delivery on our Selection boxes that are for sale on our Etsy page, available from £12.00 extra per box. Please read our Etsy FAQ before ordering. https://www.etsy.com/uk/shop/GardnersCookies?ref=shop_sugg

Will they fit through my letterbox?

Our cookie cards & letterbox set fit through most letterboxes, only if it is 1 per order otherwise they may be shipped together in bigger boxes. Please make sure there is someone at your address to receive your delicious cookies, depending on what you order they may also need signing for. See our Delivery & Returns page for more information

What happens if they get damaged in the post?

We try our best to ensure our cookies are packaged well enough to get to you without breaking. However, they are a freshly baked biscuit so slight damages might occur. Please contact us if there are any major damages to your cookies and we will see what we can do. Please note: Check cookie descriptions to see if the box you are choosing have fragile designs, as we do not take responsibility if these break

I'm sending as a gift, will I get an invoice?

We do not include any order details in our boxes, just freshly baked delicious cookies! You will receive an invoice by email. If you would like us to pop a note into the box, please let us know on the order page in the 'gift note' box

Do you make gluten free options?

No, we don’t make gluten free cookies, sorry!

Are your cookies suitable for vegans?

Yes – our delicious family recipe is free from dairy and egg. For full details, look at our ingredients page

Can I cancel my order?

We try to get our orders out as quick as possible, so once an order has been placed you will have 1 hour to cancel your order but this is not always possible. A cancellation fee may be applicable

Do you offer wholesale?

We do offer wholesale cookies, including small quantities from just 10 cookies! Visit our wholesale section to find out more

My question wasn't answered here, what do I do?

See that little chat bubble to your right? Tap there to speak to someone via messenger or get in touch via Instagram for quick replies. Alternatively, fill out the form on the contact us page for a reply via email